Return & Refunds Policy

At Container Co LLC, customer satisfaction is our top priority. We stand by the quality of our products and services, and we want you to be confident in every purchase you make with us. This Return & Refund Policy explains your rights and our procedures regarding order cancellations, returns, and refunds.

1. Order Cancellation

You have the right to cancel your order within 30 days without providing any specific reason.
The cancellation period expires 30 days from the date you received your goods, or from the date a third party (other than the carrier) takes possession of the product on your behalf.

To exercise your right of cancellation, please notify us of your decision by submitting a clear written statement. You may contact us via email at:
📧 contact@containercollc.com

Once your cancellation request has been approved, we will process your refund no later than 30 days after receiving the returned goods. Refunds will be issued using the same payment method used for the original order, and no additional fees will be charged.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The goods must have been purchased within the last 30 days.

• The goods must be in their original packaging and in the same condition as received.

Please note that the following items are non-returnable:

• Custom-built or personalized containers made to your specifications.

• Goods that, by their nature, cannot be returned (e.g., items subject to rapid deterioration or with expired shelf life).

• Goods unsealed after delivery that are not suitable for return due to health, safety, or hygiene reasons.

• Goods that have been inseparably mixed with other materials after delivery.

Container Co LLC reserves the right to refuse returns that do not meet these conditions at our sole discretion.

3. Returning Goods

Customers are responsible for covering the cost and risk associated with returning goods. Please return your items to:

📍 Container Co LLC
3500 W 500 S Salt, Lake City, Utah, 84104 

We recommend using an insured and trackable shipping method to ensure safe delivery. Container Co LLC cannot be held responsible for goods that are lost or damaged during return transit. Refunds will only be processed once the returned goods are received and inspected.

4. Refunds for Gifts

If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the order was sent to the gift giver, the refund will be issued directly to the original purchaser.

5. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us:

📧 Email: info@containercollc.com
🌐 Website: https://containercollc.com

Container Co LLC values transparency and integrity in every customer interaction. We’re committed to ensuring your experience with us remains positive and professional — from purchase to delivery and beyond.