Shipping Policy

Welcome to Container Co LLC. This Shipping Policy outlines how we handle the processing, shipment, and delivery of your orders. By placing an order through our website, https://containercollc.com, you agree to the terms described below. These guidelines ensure clarity, transparency, and mutual understanding between you and our company.

1. General Information

We are the operator of Container Co LLC, located at 3500 W 500 S, Salt Lake City, Utah 84104, United States.
By placing an order through our website, you acknowledge that you have read and understood our shipping terms and conditions.

Stock Availability

We strive to maintain accurate inventory levels across all listed products. However, occasional stock discrepancies may occur.

• If an item is unavailable, we will fulfill the available portion of your order and contact you regarding backordered products.

• You may choose to wait for restocking or receive a refund for the unavailable item.

2. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• The weight and dimensions of your order,

• The destination address, and

• The selected shipping method.

Payment for shipping is collected during checkout and is final, ensuring no hidden fees or additional charges after your order is confirmed.

3. Returns

3.1. Returns Due to Change of Mind

If you wish to return an item because you changed your mind:

• You may request a return within 30 days of receiving your order.

• Items must be unused, in original packaging, and in resellable condition.

• Customers are responsible for return shipping costs.

Once your return is received and inspected:

• We will issue a refund or store credit for the value of the returned goods (excluding original shipping costs).

• You will be notified by email once your return is processed.

3.2. Warranty Returns

We accept valid warranty claims within 90 days of receipt.

• Customers must prepay return shipping, which will be reimbursed if the claim is approved.

• Warranty claims are typically processed within 7 business days after we receive the returned item.

Approved warranty claims may be resolved by:

• A refund to the original payment method,

• Store credit, or

• A replacement product (subject to availability).

4. Delivery Information

4.1. Domestic Transit Times

Typical delivery within the United States: 2 – 7 business days.

4.2. International Transit Times

International shipments may take 4 – 22 business days, depending on the destination and selected courier.

4.3. Dispatch Time

Orders are generally processed and dispatched within 2 business days of payment confirmation.

4.4. Change of Delivery Address

Delivery address changes can be requested before dispatch. Once shipped, we are unable to modify delivery details.

4.5. P.O. Boxes & Military Addresses

We can deliver to P.O. Boxes and APO/FPO/DPO addresses via USPS and other eligible carriers.

4.6. Out-of-Stock Items

If part of your order is out of stock, we will ship the available items first and the remaining items once restocked.

4.7. Delivery Delays

If your delivery exceeds the estimated timeframe, please contact our support team so we can assist you in tracking or resolving the issue.

5. Tracking Notifications

Once your order ships, you will receive an email with a tracking link that allows you to monitor your shipment’s progress in real time. Tracking updates depend on the shipping carrier’s system.

6. Parcels Damaged in Transit

If your order arrives damaged:

• If possible, reject the delivery and note the damage with the courier.

• If already delivered, contact our customer service team immediately at info@containercollc.com for assistance.

We will work to resolve the issue promptly, including replacements or insurance claims when applicable.

7. Duties & Taxes

7.1. Sales Tax

Applicable state and local sales taxes are included or calculated at checkout according to your delivery address.

7.2. Import Duties (for International Orders)

International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country.
These charges are the responsibility of the recipient and are not included in the product or shipping costs.

8. Cancellations

Orders can be canceled before dispatch by contacting our customer service team.
Once your order has been shipped, cancellations are not possible. Please refer to our Return & Refund Policy for further guidance.

9. Shipping Insurance

All parcels are insured for loss or damage in transit up to the value declared by the courier.
If your parcel is lost or damaged, we will assist in filing an insurance claim with the carrier.

10. Customer Support

For all shipping-related inquiries, please contact us:

📍 Container Co LLC
3500 W 500 S, Salt Lake City, Utah 84104, United States
📧 Email: info@containercollc.com
🌐 Website: https://containercollc.com

By purchasing from Container Co LLC, you acknowledge that you have read and understood this Shipping Policy and agree to its terms.